Frequently Asked Questions (FAQ)

 Emergency Room (ER) provides life-saving care when required, 24 hours a day, seven days a week. ER looks after people who have emergency medical problems, injuries or psychological issues, whatever the cause may be. ER are staffed by teams of one consultant, doctors, nurses and other healthcare professionals who work together to identify and treat patients’ emergency health problems. If you or a family member thinks that you need emergency care, you can come immediately to the ER. If you think the medical condition is, or may become life-threatening, you need to telephone the Ambulance Service.
When do you call ER?
To save a life.
What conditions qualify as an emergency?
An emergency is an accident or sudden unexpected illness that needs to be treated right away or it could result in loss of life, serious medical complications or permanent disability.
Examples of emergency conditions include:
  • heart attack
  • severe chest pain
  • loss of consciousness
  • bleeding that does not stop
  • severe or unusual abdominal pain
  • stroke, sudden paralysis or slurred speech
  • poisoning
  • difficulty in breathing, shortness of breath
  • fainting, sudden dizziness, weakness
  • changes in vision
  • confusion or changes in mental status
  • any sudden or severe pain
  • severe or persistent vomiting or diarrhea
  • coughing or vomiting blood
  • suicidal feelings
  • trauma  & fracture
  • pediatric & gynaecological emergencies
 What should I do when I arrive at the ER?
First, register with the front desk. Then the ER physician/nurse will assess the severity of your symptoms and ask you general questions about your health. He or she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have or medications you may be taking.
How do triage nurses/physicians assess patients?
The triage nurse/physician assesses you according to the following categories:
  • Resuscitation – conditions requiring immediate interventions.
  • Emergent – critical or life-threatening conditions in need of immediate admission to the treatment area.
  • Urgent – stable condition with a major illness or injury.
  • Less Urgent – stable but have the potential to become less stable.
  • Non-Urgent – stable and able to walk.
Why are some people seen sooner than others?
Patients attending ER are not always seen in order of arrival. Some patients must be seen sooner, if they have serious illness or injury or their condition has the potential to quickly become more serious. This process of prioritization of patients based on clinical need is called Triage. A standard Triage System is used to ensure safety and fairness.
Who will care for me in the ER?
When you arrive in the ER, you will be cared for by an ER physician and/or specialist doctor and nursing staff. The consultants will come to ER if needed.
Does Square hospital ER have all the life saving support?
Yes, Square Hospital ER has got all the life saving support for critically ill patients including ventilator and defibrillator. All doctors are Advanced Cardiac Life Support (ACLS) trained and all the nurses are Basic Life Support (BLS) trained. We can proudly say that this is the only ER in Bangladesh which has got 24 hours specialist support in almost all medical specialiities.
How long can I expect to stay in ER?
The average Emergency Room stay is one to two hours. This time is based on the types of tests you need and the volume and severity of patients visiting the Emergency Room.
What if I need tests?
Diagnostic tests such as X-rays, CT scan and blood draws, give us more information about what is happening in your body. Please feel free to ask questions or address concerns about any tests that have been ordered for you.
How long does it take to get test results?
The timing of test results is determined by how many patients are being evaluated and what type of test you need.
  • X-rays - 30 minutes
  • Blood and laboratory samples - 1 hour
  • Urine tests - 1 hour or more
  • CT scan, MRI and Ultrasound – 1 hour or more
What happens if I need to be admitted to the hospital?
The nature of your illness or injury may require hospital admission. If so, the ER staff will request a bed on one of our hospital In-patient department (wait times vary depending on availability).
If you don’t need to be admitted, you’ll be discharged with instructions for home care and follow-up with your physician.
What will I need to do before I discharge?
All patients will receive specific care instructions before they leave the Emergency Room. The physician and nursing staff will explain your care plan, including any medications, follow-up tests or visits you may need to schedule.
How much will my emergency care cost?
The cost depends on the seriousness of your illness, types of investigations and management you need. Financial counselors and officers are available 24 hours in the hospital premises for your help.
It is very important to prepare yourself for any emergency situation which will help you and your family when emergency strikes. There are many ways to prepare you for emergency -
  • Learn more about infant care, child safety and CPR
  • Learn more about injury prevention
  • Keep some important telephone numbers in hand like -

        Square Hospital ER: 0171-3377773, 880-2-8144466 (Hot Line)

        Square Hospital Ambulance Service: 0171-3377775